Purchase Policies and Information
All prices on this website are in US dollars. If you are outside of the US, your credit card company will automatically convert your purchase from your local currency into US dollars.
Educational, Government, and Business Pricing and Licensing
The GoVentureGames.com website is specifically for purchasing home/individual versions of GoVenture programs. If you are an educational institution, government agency, or business wishing to purchase User or Seat licenses, please visit www.GoVenture.net for product information, licensing, and pricing details.
Methods of Payment
Online payment can be made securely using PayPal or Credit Card. If you prefer to purchase offline, please contact us.
If you do not receive an email response from us within 2 business days, be sure to check your Junk/Spam folder in case our email was misdirected.
Most orders are shipped out within 1-3 business days. You will be notified by email when your order is being processed. If you do not receive an email from us within 2 business days, please contact us to make sure your order has been received.
Free ground shipping (5-10 business days) is currently provided to customers in the US and Canada.
For faster shipping or shipping to other countries, please contact us before placing your order.
The shipping times quoted on our website begin once your order is picked up by the shipper, not from the date you place your order (see Order Fulfillment above). Shipping times are in "business days" not "calendar days." Delivery times are based on average delivery times and cannot be guaranteed. We cannot provide discounts or refunds on shipments that are late for reasons beyond our control.
We respect your privacy and do not sell or share your personal information with third parties, except as required to process your payment.
Customer Support After You Purchase
We are committed to providing our customers with great support. We make every effort to design easy to use, robust programs that run on various computer platforms and require minimal installation. But if technological difficulties still arise, we are here to help. We'll respond to your questions promptly and work with you to resolve any difficulties. Contact us.
Refunds, Returns, and Cancellations
Our goal is to ensure that you are satisfied with our products. We encourage you to review the detailed product information and videos that are provided for your convenience, prior to making your purchase.
When you receive your package, we ask that you examine it closely prior to opening the product packaging. To qualify for a refund, exchange, or credit, you must contact us no later than 10 days after you receive the product. For Online Subscriptions, you must contact us no later than 3 days after you receive your Subscription Key.
Products shipped in error on our part, or determined by us to be defective before you received them will be replaced or fully refunded (including shipping costs).
Due to copyright laws, software in opened packages may only be exchanged for the same item. Software Keys provided to unlock CD-ROM or downloaded software are not eligible for exchange, refund, or credit.
Shipping and handling charges are non-refundable, except as noted above.
If a return is necessary, contact us to request a Return Merchandise Authorization (RMA) number. Do not return products without first receiving an RMA number. All returned products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, documents, and any other item or accessory. IMPORTANT: If a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount. The same payment method used for the purchase will be credited with the refund. The credit will be made within 15 business days of us receiving and verifying the returned merchandise.
Questions or Comments
We are pleased to help. Contact us!